Put the focus on the customer with Salesforce

Discover the leading CRM platform that enables you to unify sales, support, and marketing teams to enhance the customer experience and drive sales growth.

The best CRM for your company

In an increasingly competitive market, it’s crucial for companies to work with tools that help them grow and enhance their performance. To meet this challenge, we chose to develop our CRM (Customer Relationship Management) projects using Salesform technology, the leading cloud-based platform.
Thanks to our expertise, innovative methodology and customer focus, we offer your company a wide range of features to manage customer relationships, boost sales and streamline business process efficiency.
The proven benefits include a 27% reduction in new customer acquisition costs, a 27% reduction in customer service costs and a 29% increase in productivity.

*Source: 2022 Salesforce Success Metrics Global Highlights

What does Salesforce do?

Salesforce helps your company get to know your customers better. The comprehensive suite of Customer 360 products integrates data from all the sources, connecting sales, support, marketing, eCommerce and IT teams to streamline operational efficiency and provide a complete overview at every stage of the sales funnel:

Marketing Cloud improves and optimizes communication between the marketing and commercial teams. With your customer’s profiled data you can create effective campaigns using the best strategies, targeting and content.
Sales Cloud enhances the efficiency of your sales department with an automated results-driven solution. With this integration, you have access to all customer data to accelerate every stage of the purchase process and maximize revenue.
Service Cloud supports your customer service by unifying all relevant data and information in a single view, reducing case resolution time. By centralizing information on one platform, you can offer seamless, omnichannel experiences at reduced costs—whether online, by phone or in person.

Furthermore, with Einstein, Salesforce’s artificial intelligence solution, you can personalize customer interaction in email communication, easily create new experiences with low-code tools, make accurate predictions in real time, accelerate contract closing time and optimize customer service across all channels.

Salesforce for the manufacturing industry

Thanks to our industry expertise, we support manufacturing companies in their digital transformation by developing fully customized projects that address your company’s specific needs, with a focus on four key priorities:

Omnichannel, to offer customers a seamless and engaging experience across every touchpoint, both physical and digital.
Customization, to meet the diverse needs of customers in terms of product and services, by obtaining detailed reports and optimizing marketing campaigns.
Process efficiency, to track customer progress throughout the funnel, accelerating and boosting sales.

Mobility, to stay connected and informed both internally and with customers, through tailored apps integrated with your CRM.

Cloud technology for sustainability

Net Zero, the balance between greenhouse gas emissions produced and removed from the atmosphere, is a crucial goal in the fight against climate change, but it is often challenging to align with business needs.

To achieve the goal of zero emissions, it is essential to adopt a strategic and scalable approach by implementing technological solutions such as CRM, which contribute to more than 50% of Italy’s decarbonisation efforts by 2050.

Salesforce Net Zero Cloud is the end-to-end solution that helps your company measure, reduce and report on its greenhouse gas emissions. With Salesforce’s sustainable technology, we support you in adopting a strategic approach that can collect, classify, analyze and predict the environmental impact of your company.

Needs assessment

Do you want solutions that truly meet your needs? When we develop a project, we always start by mapping out the needs and internal processes to create a fully customized solution, without requiring specific coding training.

Strategy and implementation

Are you looking for a CRM that can adapt to your business needs? Together, we’ll define your technological evolution goals and translate them into concrete and measurable project stages.

Technological adoption

Do you want to turn technology from a cost into an investment? We place technological adoption at the heart of your digital transformation journey, providing support and training to empower your team and make your business truly scalable.

Our approach as a partner in your company’s evolution

At Huware, we adopt the dynamic codesign approach with our clients, involving fast meetings, ongoing sprints and incremental prototypes to deliver a ready-to-go platform in a short amount of time.

Our success stories

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